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1.0
Details
We stayed at Surburban Extended Stay Hotel in Alamogordo, NMApril 27 2017Room 114Door dont lockAir condiction didnt work had to fix breaker4 Hairs in showerNo creamerNo surgarTissue holder brokerPainters outside loud at 7:20 amMy husband and I was not happy at this...
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Review
#1041976 Review #1041976 is a subjective opinion of poster.
Product
Suburban Extended Stay Hotel Air Conditioner Facility
Reason of review
Bad quality
1.2
Details
I am very disappointed with this hotel .. For one I checked in with my family homeless with nowhere to go in St.John the Parish in Louisiana a parish that does not have any shelters or charities that assist people in my situation I stayed from 6/16/16-6/25/16 which my...
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Review
#873183 Review #873183 is a subjective opinion of poster.
Service
Suburban Extended Stay Hotel Manager
Reason of review
Poor customer service
3.0
Details
Suburban Extended Stay Hotel review - BEWARE OF BED BUGS
Suburban Extended Stay Hotel review - BEWARE OF BED BUGS
Suburban Extended Stay Hotel review - BEWARE OF BED BUGS
Suburban Extended Stay Hotel review - BEWARE OF BED BUGS
I was staying at Suburban Lodge (Savannah, GA) for about a month. Two weeks before I left, I started having issues with my scalp- really itchy and bumps started to form. I didn't think too much of it- I thought it was a reaction to the pollen in the air. I changed...
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Review
#830937 Review #830937 is a subjective opinion of poster.
Product
Suburban Extended Stay Hotel Room
Cons
  • Bed bugs
Reason of review
Problem with delivery
Loss
$300
Preferred solution
Full refund

Other Product Review

1.9
Details
One of the worse extended stay.
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Review
#739303 Review #739303 is a subjective opinion of poster.
Reason of review
Bad quality
I moved into Suburban Lodge at the middle of February. I loved the room and most of the people who work there except for Peter (Front desk supervisor) and Mac Korat (manager). I had been there for about two weeks or so and went in to pay my rent. I was told by Peter...
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Review
#683935 Review #683935 is a subjective opinion of poster.
Product
Suburban Extended Stay Hotel Room
Reason of review
Bad quality

Suburban Extended Stay Hotel - Room Review from Savannah, Georgia

1.0
Details
I was living at Suburban Lodge in Savannah, Ga. I have never run into such uncaring monsters who look human before. The front desk supervisor, Peter, and his manager, Mac Korat have got to be the most evil people on the planet. And racist. I had a nearly perfect pay history at the hotel for close to six months. I asked for an extension because I was going to be late with rent. They give you one night extension- without having to pay. After I asked for another one (ran into financial trouble) I was granted one. On the third one, Peter told me that Mac Korat (manager) told him not to grant anymore extensions because SOME PEOPLE DON'T LIKE TO PAY. I am African American so I know exactly who the "some people" are. I wish I could say that was the only incident but it isn't. When I first got here, it was mid February. I had been here for a couple of weeks. I went to the office to pay rent and was told that my room- I gave no indication of wanting to check out- wouldn't be available. Peter was trying to steal my room or rent it out from under me. I contacted Choice Hotels and the straightened it out- I was never told that my room would be rented from under me again. Choice Hotels customer service and the privilege program were awesome. I was enrolled in the program. I was awarded two free nights. This all happened on the day rent was due. Peter told me that he would not extend my payment. I was awarded the two free nights and the representative told me that he would set up the reservation. I was home all day-my phone rang exactly twice- the first time I was in the shower and the second time was around eight thirty. AT EIGHT THIRTY AT NIGHT, THAT SLIMEBALL PETER CALLED MY ROOM DEMANDING PAYMENT. The Choice rep had spoken to the front desk clerk extensively that day. While I was trying to explain to Peter (slowly-he is dumb as a rock) he kept interrupting me asking me where did the two nights come from and what was the reservation number. He then said either pay or get out. I am a single woman. It is eight thirty at night. He expected me to leave at that moment. I was in contact with the customer service and the privilege program. Just yesterday, I heard Peter at it again. This time, my next door neighbors got the same treatment that I did. Guess what race they are? I could hear the lady from next door tell them that "you are supposed to treat customers nice." Not here. I am leaving this place. I just talked to that creature and explained to him that I had to work and what time to check out. He said noon. I said I can't be her at noon- he said that I would have to pay to get my things. If I could pay I wouldn't leave. It is a beautiful hotel and I enjoyed my time here, but to be treated like you are some lowlife really takes away from the beauty of this place. I GUESS IF YOU ARE INDIAN OR WHITE, YOU CAN GET ALL THE EXTENSIONS YOU WANT. IF YOU ARE AFRICAN AMERICAN, I WOULD STEER CLEAR OF THIS PLACE. YOU WILL BE TREATED LIKE A SECOND CLASS PERSON.
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Review
#680771 Review #680771 is a subjective opinion of poster.
Product
Suburban Extended Stay Hotel Room
Cons
  • Peter and mac korat
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Let the company propose a solution

Contact Suburban Extended Stay Hotel Customer Service

Website:
Mailing Address:
15313 Gulf Fwy
Houston, TX 77034
Phone:
(877) 424-6423
All Suburban Extended Stay Hotel Contacts

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