
Suburban Extended Stay Hotel
Suburban Extended Stay Hotel Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Suburban Extended Stay Hotel has 1.7 star rating based on 29 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Amanda is a great manager, Amanda was very friendly and welcoming, Cheap.
Cons: Poor management, Uncleanness, All.Recent recommendations regarding this business are as follows: "Full refund", "RUN", "RUN AWAY", "Don’t use this hotel", "Stay at another motel better guest service".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Suburban Extended Stay Hotel has 1.7 star rating based on 29 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Amanda is a great manager, Amanda was very friendly and welcoming, Cheap.
Cons: Poor management, Uncleanness, All.Recent recommendations regarding this business are as follows: "Full refund", "RUN", "RUN AWAY", "Don’t use this hotel", "Stay at another motel better guest service".
Most users ask Suburban Extended Stay Hotel for the refund as a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Customer service and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews











































The room
- In the middle of the city so i would have to travel far
- Front desk was rude not comfortable
Preferred solution: Full refund
User's recommendation: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFront desk service
When I checked in at the hotel, I was made to feel unsafe by the person checking me in as she told me that they have to kick people out of this hotel for shenanigans while I have children with me so I would not recommend staying here ever and if you do choose to use a Choice hotel in this area, I would choose any other hotel because their front desk employee Jen Needs to be retrained or management needs to be involved on how they talk to people how they treat people and how they make people feel because now Im spending a bunch of money to stay in a hotel hotel that I feel physically unsafe at, and the only option that I have is to leave the hotel and go to another hotel, which is not a suburban its another chain which I dont like because the cleanliness of it so now Im forced to stay at a hotel spending much of money that I feel physically unsafe at and wont even be able to sleep. I do not recommend staying at this hotel ever and I hope that this employee is either retrained or management does some thing because if other people are treated like this and made to feel unsafe, that is scary. .
- Jen at the front desk
Preferred solution: Full refund
User's recommendation: Don’t use this hotel
Complaint
Complaint about stay
The manager Ms. Wilson if om not mistaken.
She was very rude to me for no apparent reason she accused me of prostitution our of my room which is not true, she told me she no longer wanted my services after I had been a faithful guest for more than a week. I was very respectful to her I never once got rude with her. She had no reason to kick me out that motel all the accusations was false and she was discriminating against me profiling me passing judgement on me. I called the police to make a incident report but instead I received a citation of criminal trespassing s if I get caught back on the property I will go to jail that was very unnecessary and unfair.
Also there are illegal activities going on over there they need to be investigated they are renting the rooms at their on price under the table alot of drugs are being sold at the property she is aware if all the Illegal activities and she turns her head like she is not aware. There is never any tissues or toilette supplies or clean towels. Housekeeping is poor they don't even clean the rooms on a daily or after a guest leave sme of the rooms still be dirty nasty sheets and etc.I am filing a complaint with my lawyer as soon as possible because I was treated poorly which was very upsetting. Could u please look into this situation about this matter please I will be pursuing charges but someone needs to see about her Ms Wilson she is not respectful at all and she does not deserve to working in customer service if she is going to be rude to everyone and charge ppl different prices to get the rooms I don't appreciate her putting my extra money in her pocket after over charging me for the room in the first place so I'm suggesting some one check into this the company is subject to lose business and the value is going down because of all the illegal activities and the poor guest service.
Please get back with me on my email address shondiahester0@***.com I will be looking forward to receiving a email from you in the future on this matter if I don't hear from someone soon I will be getting back in contact with you or my attorney will be contacting you. Thanks for your time.
User's recommendation: Stay at another motel better guest service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerJen at the front desk is awful!
- Jen
Preferred solution: I’m not sure that you can offer me anything that would compensate for how I was treated, however at the very least I’m owed an apology
User's recommendation: RUN AWAY

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint
Preferred solution: Apology
User's recommendation: RUN
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |No hot water
Preferred solution: Price reduction
User's recommendation: Takes too long to resolve issues
Incident at hotel room lst night
User's recommendation: Do not stay their it is unsafe it almost landed on me and if i hadnt been wearing shoes i sould have been injured
This is an extended hotel suburban suites it is being totally incompetent they have only one elevator and it has been broken for 4 days which requires using the steps I recently had my hip dislocated
User's recommendation: Don't stay here they have terrible maintenance problems and then just laugh it off for how long it's going to take to fix it totally unacceptable if there is any reconimation on how to address this incompetent please advice me
Manager making threats
I walked outside with my girlfriend and my dog step two feet outside the door I wish I had the door open again and a rock come out the door and a gentleman of color later identified as Cary giving me a dirty look after kicking a rock that was in the door placed by someone else not myself as I me and my girlfriend both had our key on us he gave me a dirty look and walked back inside I walked in behind him and asked him if there was an issue he said no and I told him I didn't think there was turn around and walked outside at which time he follows me outside yelling and screaming packed my *** time to go he's the manager he's not going to be disrespected I asked him how I disrespected him he stated him by asking him if there was an issue which further him trying to follow me through the hotel to find out what room I was in because he wasn't sure because you know there had never been any issues with me or any guest that was with me in the month I had been here for work and then he proceeded to call the police on me and had me removed from the property even though I had paid in advance and hadn't made no problem telling the police the reason is I asked him if there was an issue they said I had to l leave it's a civil issue and which time I asked if I was going to get refunded my money and he stated no he also made a false statement to police that I was smoking weed and his hotel but remember he didn't know what room I was in so he couldn't tell them what room I was smoking the weed in or was stashing all my weed as he accusated
- Manager cary
Preferred solution: Full refund
My stay
Refund issues
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Aware Public
- Talk sweet when paying money for rooms
- Treat customers like crap
Preferred solution: Full refund
User's recommendation: Stay Away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Complaint about stay
This place have a staff of drug abusers and power trips starting with the head "Manager" as that was her name giving when asked to report her to Corporate.
- Cheap
- Rude staff
Preferred solution: Full refund
User's recommendation: Don't go there .. it's terrible
This is an accident waiting to happen. Smaller area with a computer desk for a dresser.
User's recommendation: Good for a weekend stay. But no room for anything. Not recommended if you have children.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThis company is untrustworthy completely charged me for money that never should have been charged and I wasn’t please with my stay. Refrigerator would not keep food cold. Too many roaches.
- Needs to update their appliances especially the refrigerate
Preferred solution: Full refund
Brands Related to Suburban Extended Stay Hotel
Companies Similar to Suburban Extended Stay Hotel
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Then you needed to leave and not check in if you did not feel safe. You don’t get to claim you did not feel safe and stay and think you deserve a full refund.
As far as her statement about shenanigans and kicking people out?
That wasn’t a safety alert heads up. That was her sizing up a parent with kids and letting you know without telling you that they have no tolerance for anything.
I would like the contact information for ownership. Please provide as soon as possible.
If you think it’s ok to tell a guest that did nothing but be friendly and polite just because they have children that there better be no funny business then that is WRONG. All my child did was stand there. We gave the hotel staff no reason to believe that we would be a problem so her comments were not necessary. At the very minimum I am owed an apology.
She is the worst employee and needs to be retrained immediately. I talked to other guests and hotel and they said she always rude.
The other employee I talked to also told me you get complaints about her often. Again please provide the contact information for corporate and ownership.
I don’t work for them genius. You posted on a third party complaint site for thousands of companies. The hotel doesn’t read anything posted here.
So now your story changed. Your post makes it sound like she made some ominous statement about kicking others out.
That you felt unsafe being there. NOW you claim she did directly address you about there better be no funny business.
You were either scared or you were offended. It can’t be both.